JobToo

Agent Operations Lead

Wave

Описание

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

As Agent Operations Lead, you'll be responsible for growing and managing our agent network in the Democratic Republic of Congo as we rapidly scale our business there. You will build and manage agent operations teams that will be in charge of growing and successfully managing our agent network.

Role purpose: Own the operational health and performance of the country’s agent network, ensuring agents are active, liquid, compliant, productive, appropriately distributed, and…

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