Application Support Engineer

AvePoint

• КомпанияAvePoint
• СтранаСингапур
• АдресSingapore

Описание

What You Will Be Doing

As an Application Support Engineer, you will play a critical role in supporting enterprise applications and ensuring smooth system operations for our clients.

You will work closely with customers, project teams, developers, QA engineers, and R&D teams to investigate issues, troubleshoot application problems, perform root cause analysis, and drive issues to resolution.

This role is ideal for candidates who enjoy technical troubleshooting, system investigations, SQL queries, APIs, log analysis, and client interaction in a fast-paced environment.

Обязанности

• Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Provide Level 1 and Level 2 application support to enterprise clients
• Investigate, troubleshoot, and resolve application and system-related issues
• Perform root cause analysis and replicate reported issues for deeper investigation
• Work closely with developers and QA teams to facilitate bug fixing and system improvements
• Monitor and manage support tickets while ensuring SLA compliance
• Analyze logs, system behavior, and database records to identify issues
• Support system testing activities including SIT, UAT, and production validation
• Assist in application deployment activities, patches, and release support
• Maintain proper documentation including issue tracking, release notes, user…

Вакансия на сайте компании

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