Cloud Operations Engineer

MongoDB

Описание

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Successfully co-ordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
Automate routine monitoring and troubleshooting tasks
Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
Inform executive leadership and escalation management personnel of major outages
Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 8 years)
Expertise with Linux system administration, configuration, troubleshooting
Experience in monitoring, system performance data…