Customer Support Agent

Solidgate

КомпанияSolidgate
АдресEurope

Описание

OUR MISSION AND VISION

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

ABOUT THE ROLE

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.

Working with us, you’ll have:

no repetitive or routine tasks;

the opportunity to dive into the details of the payment world;

experience with a complex B2B fintech product;

the chance to become a strong professional in a challenging industry.

What you’ll be doing

handling incoming L1 support requests;

ensuring SLA compliance and timely communication;

providing quick, clear, and…

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Customer Support Agent

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