Customer Support Intern

Ericsson

КомпанияEricsson
СтранаСША
ФорматГибрид
Графикhybrid
УровеньСтажёр
АдресPlano, TX, US

Описание

Grow with us

Customer Support & Repair Engineering Intern

Location: Plano, Tx
Duration: 12 weeks
Start date: May 25th, 2027

Please upload your unofficial transcript when applying.

About this opportunity:

The Customer Support and Repair Engineering Intern will support Ericsson’s customer support and repair team in improving network support, repair processes, operational efficiency, and customer experience.

The position provides an opportunity to apply telecommunications engineering knowledge in a real-world customer support engineering environment while developing practical skills in artificial intelligence, automation, data analysis, troubleshooting, and process improvement.

Join our Team

Обязанности

Support the analysis and resolution of telecommunications equipment, network, and service-related issues.
Assist with repair, incident, problem, and service-support processes.
Analyze operational data to identify recurring issues, trends, risks, and improvement opportunities.
Develop or enhance automation solutions for repetitive support and repair activities.
Explore practical applications of AI, machine learning, and intelligent automation in customer support operations.
Assist with testing, documenting, and deploying approved tools, scripts, workflows, and process improvements.
Maintain accurate technical documentation, dashboards, work instructions, and process records.
Support continuous-improvement initiatives within the Verizon customer…

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Customer Support Intern

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