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Developer Support Engineer

Unity

Описание

The opportunity We are looking for a Developer Support Engineer to join our growing team. In this role, you will become a deep product expert across our full suite of supported products, taking end-to-end ownership of technical issues raised by customers and internal teams alike. You'll be the bridge between our partners and our engineering organization — delivering fast, accurate, and high-quality technical support while driving complex escalations to resolution. What you'll be doing Serve as the primary technical point of contact for strategic partners, delivering timely and accurate support across all supported products and platforms Investigate complex technical issues end-to-end — identifying root causes, forming hypotheses, and driving solutions using diagnostic and analysis tooling Own and drive high-profile technical escalations, coordinating across R&D and Product Management to reach resolution Build and maintain strong working relationships with internal teams, providing structured product feedback and behavioral clarifications Prioritize and manage a queue of concurrent customer issues with professionalism and accountability Create and maintain knowledge articles and internal documentation to scale team expertise.…

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