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E2E Customer Technical Manager

Ericsson

Описание

Join our Team

About This Opportunity:
When a Tier-1 operator's network faces a critical incident, one person needs to own the room — technically, commercially, and reputationally. That person is you.
As Ericsson's E2E Customer Technical Manager, you are the single point of technical accountability for the customer across all Core Network and Cloud Infrastructure domains. You'll build the kind of trusted advisor relationships that make customers feel genuinely secure — and you'll back that trust up with deep technical leadership, sharp governance, and an unwavering focus on service excellence.
It's a strategic leadership position for someone who thrives at the intersection of technology, operations, and customer partnership.

Обязанности

Own the Customer's Technical Health
Maintain full visibility of service stability, operational risks, and mitigation plans across Core and Cloud environments. Drive continuous service improvement and ensure the customer's network never stands still.
Lead When It Matters Most
Take command during critical incidents, major escalations, and network crises — coordinating SMEs, PDUs, and operations teams, driving restoration, and ensuring clear communication reaches customer executives at every step.
Drive Problem Management & RCA
Go beyond the workaround. Drive root cause analysis for major incidents, ensure corrective and preventive actions are implemented, and track closure until permanent solutions are in place.
Govern Lifecycle & Change…

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