Expert Mainframe Systems Programmer - IMS Physical

Ensono

Описание

Position Summary

Provide premium software support and services to Ensono mainframe clients as they relate to Mainframe IMS systems.

Position reports to Senior Manager - Mainframe Systems Programming

Key Areas of Focus for this Role

Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to IMS and related OEM software products.
Provide primary support for reported problems related to IMS and related OEM software products.
Provide support on 24 x 7 x 365 basis across multiple time zones.
Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
Provide key support for customer migration services (new customer transitions) as they pertain to IMS and related OEM software products.
Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
Adhere to a schedule that efficiently manages resources and allows timely implementations.
Follow ITSM change control procedures

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their…