Infrastructure Support Engineer (Cloud & Systems)

Eqvilent

КомпанияEqvilent
ФорматУдалённо
АдресRemote

Описание

We are looking for an experienced and proactive Infrastructure Support Engineer to provide technical support and administration across our cloud and on-prem IT environments. This role combines infrastructure operations, technical support, and platform administration, delivering specialised technical assistance to our company employees, including quantitative researchers, developers, and business teams across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones.

The ideal candidate will have hands-on experience with AWS infrastructure, enterprise platforms, and strong analytical and troubleshooting skills. The role requires excellent communication skills and the ability to support both technical and non-technical users in an international environment.

WHAT YOU'LL BE DOING:

Handle and respond to employee support requests through corporate communication and ticketing platforms
Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms
Manage user accounts, access permissions, system configurations, and related administrative tasks
Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components
Monitor infrastructure health, performance, and availability
Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements
Contribute to automation, integration, and…

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Infrastructure Support Engineer (Cloud & Systems)

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