IT Engineer, Google Workspace

HelloFresh

• КомпанияHelloFresh
• СтранаКанада
• АдресToronto, Ontario, Canada

Описание

S'more about the team

Our HelloTech organisation is HelloFresh Group's global technology backbone — more than 1,000 people building the digital products and internal platforms that power our end-to-end food experience. As part of the IT team in Toronto, you'll be the go-to person for keeping our Google Workspace environment running smoothly for employees across the Group.

You'll act as the escalation point for tricky Workspace issues, help colleagues get the most out of the tools they use every day (including the AI features built into Workspace), and continuously look for ways to make support faster and more self-service.

Lettuce share what this role will be responsible for

• Serve as the primary escalation point for L2 Google Workspace queries — Gmail, Drive, Calendar, Sites, Meet, and related core services.
• Troubleshoot and resolve complex, non-standard user issues, ensuring fast and clear communication back to the requester.
• Support employees in adopting Gemini for Google Workspace — answering questions, sharing best practices, and helping teams get productivity value out of AI-assisted features in Gmail, Docs, Slides, and Meet.
• Handle day-to-day data support tasks: restoring files and folders, and transferring file ownership when employees leave or change teams.
• Analyse recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation.
• Write and maintain clear internal documentation and knowledge base articles for…

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