L2 Technical Support Engineer

Andersen

• КомпанияAndersen
• АдресPuerto Rico

Описание

Andersen is hiring an L2 Technical Support Engineer for a project supporting a video platform and ensuring reliable service, incident resolution, and system availability.

Обязанности

• Providing L2 off-hours on-call technical support for enterprise video streaming and encoding workflows.
• Owning end-to-end incident lifecycle: triage, ticket logging, deep-dive root cause analysis (RCA), workaround…

Требования

• Hands-on experience in L2 Technical Support, DevOps, or Web Systems Engineering troubleshooting production environments for 2+ years.
• Proven hands-on experience in the video streaming / OTT / media domain: troubleshooting live streaming (RTMP ingest), file-based encoding/transcoding, and delivery workflows.
• Practical understanding of video streaming protocols (HLS, DASH), adaptive bitrate (ABR) streaming, codecs, containers, and common playback error patterns.
• Hands-on browser diagnostics using Chrome DevTools: inspecting Console, Network traces, CORS headers, HAR capture, and analyzing video segments/manifests and buffering issues.
• Deep understanding of REST API concepts, HTTP methods/headers/status codes, and hands-on API debugging (Postman, curl).
• Strong Linux command-line skills.
• Practical experience analyzing service logs and checking pod/service health in Docker and Kubernetes (kubectl).
• Availability and readiness for off-hours on-call coverage (Mon–Fri 00:00–05:30 CET, Sat–Sun 24/7).
• Level of English – from Upper-Intermediate and above.

Вакансия на сайте компании

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