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Level 2 Hardware Support Engineer

Arrive

Описание

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

Обязанности

We are seeking a Level 2 Hardware & Technical Support Specialist to join our Transit Customer Support team. Reporting directly to the Customer Success Manager, this hands-on role is a critical component of our customer support ecosystem, focusing heavily on physical hardware, payment devices, and back-office transit software systems. Serving as an essential escalation point for Level 1 Support, external transit customers, distributors, and equipment owners, you will maintain full ownership of technical cases through resolution or internal escalation. Based full-time in our New Jersey office, you will work closely with key stakeholders in Customer Success, engineering, and technical operations teams to keep urban transit hardware and software operating seamlessly.

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