Payment Processing Support Engineer - LATAM (flexible location)

BPC

• КомпанияBPC

Описание

Payment Processing Support Engineer - LATAM

Job Description:

We are seeking a talented and proactive Support Engineer to join our team within the payment industry. The successful candidate will play a crucial role in maintaining the smooth operation of our SmartVista systems, providing expert technical support, and fostering strong client relationships. If you have a solid background in payment processing, technical troubleshooting, and customer support, we encourage you to apply.

Обязанности

• Responsively address customer issues, ensuring that case updates align with departmental policies and standards.
• Demonstrate proficiency in troubleshooting and resolving issues across all SmartVista modules, conducting thorough root cause analyses, and implementing effective remedial actions.
• Escalate cases to internal teams in a timely manner, adhering to established benchmarks and requirements.
• Apply decision-making abilities and critical thinking in daily tasks and problem-solving scenarios.
• Manage all technical matters and maintain strong technical relationships with clients.
• Serve as the primary point of contact for assigned customer, ensuring necessary follow-ups with both clients and internal teams.
• Lead the resolution of client problems alongside team members.
• Actively participate in customer go-live activities and pilot phases.
• Develop and execute technical strategies to effectively address customer issues.
• Organize and prioritize client issues to…

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