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Principal Customer Architect

Zendesk

Описание

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re looking for a Principal Customer Architect to help enterprise customers turn early proof of value into lasting adoption of Zendesk’s AI Resolution Platform. You’ll shape technical adoption strategies, guide customers through AI-enabled change, and help them realize measurable business outcomes. You’ll bring together customer goals, technical possibilities, and the right Zendesk specialists to make progress practical and sustainable. What you’ll be doing Lead technical adoption roadmaps for strategic customers, translating business priorities and technical health into clear milestones and measurable outcomes. Build account technology plans covering architecture, Zendesk usage, technical debt, customer priorities, and adoption opportunities. Diagnose barriers across configuration, data, integrations, processes, operating models, and stakeholder alignment; turn findings into prioritized actions. Guide customers through AI and platform adoption with repeatable playbooks, standard configurations, and practical enablement. Lead technical discovery, whiteboarding, relevant product demonstrations, and standard sandbox configurations to make proposed outcomes…

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