Senior Customer Support Engineer

Coder

• КомпанияCoder
• УровеньSenior
• АдресNorth America

Описание

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence.

You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder.

What you’ll do here

• Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups

• Solve incoming technical support requests in a timely manner, including urgent, high-severity cases

• Communicate clearly and tactfully with customers throughout the support lifecycle

• Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved

• Identify and communicate product usage trends, bugs, and feature requests

• Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls

• Document customer activity in accordance with internal and external security standards

• Guide and mentor new team members on support processes and procedures

• Contribute to product documentation, customer knowledge base articles, and best practice guides

• Improve support processes, tools, and workflows in collaboration with the broader team

• Participate in a…

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Вакансии этой компании

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