JobToo

Senior Fullstack Engineer, Solve

Zendesk

Описание

Job Description About the Role Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Senior Fullstack Engineer to help build Solve — an AI-powered conversation engine that resolves customer issues across channels. You’ll deliver end-to-end features spanning LLM integrations, RAG retrieval, workflow orchestration, and polished front-end experiences that customers rely on to automate support. What you’ll be doing ● Extend the multi-turn conversation engine: manage intent routing, context preservation, streaming responses, and human handoff across channel integrations. ● Build and optimize the RAG pipeline: embeddings, semantic retrieval, hybrid ranking, and evidence-based answer construction to reduce hallucinations. ● Architect and implement the visual workflow/prompt builder experience (React) for designing branching conversational flows and tool integrations. ● Integrate with LLM providers through a unified abstraction layer and build specialized prompt strategies for tasks like clarification and validation. ● Create data visualization and analytics surfaces to help customers monitor intent performance and AI impact. ● Maintain high quality via testing, observability, and performance improvements across frontend…

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