Senior Implementation Engineer

Altium

КомпанияAltium
УровеньSenior

Описание

Job Description

The Senior Implementation Engineer (SIE) is assigned to customers once the deal is closed. SIEs ensure that customers understand and experience the value of Altium’s Enterprise solutions (AES). The SIE enables the customer’s successful implementation of AES, and ensures they are productive. The effectiveness in influencing both internal and external stakeholders is the single most important characteristic of the SIE. SIEs demonstrate value, can put systems and processes into common practice, and efficiently resolve internal and external issues. The SIE plays an indispensable role in bridging the gap between the Altium Sales, Customer Success (Technical Support) and R&D organizations.

Key Competencies

Ability to think strategically and understand Altium’s goals and objectives, and influence decisions and policies that will help Altium AND the customer achieve goals and objectives.
Possess emotional intelligence to empathize with the customer, understand who the customer is, how they think, and translate that into customer requirements.
Be action-oriented and leverage project management skills to work effectively with deployment and technical support teams.
Proactively drive improvements to systems, processes, products, and solutions.
Be proactive in identifying critical client deadlines while demonstrating the ability to independently organize, oversee, and fulfill project timelines to ensure consistent delivery.

Job Description

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Senior Implementation Engineer

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