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Service Engineer - ACE

RingCentral

Описание

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for a Service Engineer who will act as the vital link between our customers and our technical core. Job Responsibilities: Collaborate with engineers to assist in resolving technical issues. Interact with customers to understand and analyze their problems, providing timely and effective solutions. Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis. Work closely with the development team to understand APIs, web development concepts, and database structures. Provide support for product-related queries and issues, ensuring high customer satisfaction. Utilize your QA experience to test and validate fixes for bugs and issues. Contribute to continuous improvement efforts by identifying recurring issues and suggesting enhancements. Requirements: 3-5 years of experience in a QA and Support role. Strong problem-solving skills with the…

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