Solution Support Expert

Ericsson

КомпанияEricsson
Графикonsite
АдресSG

Описание

Join our Team

About this opportunity:

The Senior Solution Architect ensures the stable, secure, and resilient operation of Ericsson NFVI and CNIS-based cloud infrastructure, including CEE, SDN, SDI, data fabric, storage, and Kubernetes. This senior technical role combines hands-on operations (incident, problem, and change management) with the design, implementation, and continuous improvement of the cloud and network platforms that host 5G and IMS workloads. You will serve as a subject matter expert for CNIS and NFVI, guiding customers and internal teams on best practices, resolving complex issues, and driving infrastructure changes that improve performance, resiliency, and operational efficiency.

Обязанности

Operate and support Ericsson NFVI and CNIS platforms across production, pre-production, and lab environments, ensuring high availability for 5G/IMS and other VNFs/CNFs.
Provide deep technical support for CNIS data fabric (compact and scalable), Anycast Gateway, underlay/overlay routing (BGP, EVPN/VXLAN, ECMP), SDN/SDI integration, CEE and Kubernetes clusters, and storage subsystems (block, object, and shared file).
Lead incident and problem management: own complex incidents end-to-end from triage to root cause analysis and permanent fix, and translate post-incident reviews into infrastructure improvements and runbook updates.
Contribute to HLD/LLD for NFVI and CNIS deployments, upgrades, expansions, and migrations, ensuring alignment with Ericsson…

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Solution Support Expert

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