Support Agent

ChillBase

КомпанияChillBase

Описание

Support Agent

Department

Community

ChillBase studio is an independent and innovative player in the gaming industry. We’re fueled by our passion for crafting outstanding products.

Our ongoing projects are in full swing, and we’re dedicated to delivering top-notch work without being tied down by a strict corporate structure.

At ChillBase we are working on One State which is a unique Social RolePlay game. Our analysts and marketers face daily challenges that force them to reconsider their approaches to player acquisition and retention. Therefore, we are gathering some of the best specialists in their field with significant experience and non-trivial professional thinking.

If you are seeking to be a part of an engaged team, work on captivating projects with minimal bureaucracy, and receive regular, constructive feedback, then you’ll find your place with us.

Expectations

Expectations

Условия

Employment process

Apply now

Expectations

What we want to see:

At least 2-year experience in customer support in IT/GameDev companies
Experience with tools such as Zendesk, Usedesk
Experience working in task trackers (Asana/Trello/Jira/FlowFast)
English level C1-C2
Familiarity with gaming communities and terminology

What you will be doing

Responding to user messages/questions/issues
Assisting players in resolving disputes
Tracking and reporting technical issues to the development team
Providing feedback to players on their issues

Benefits…

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Support Agent

Описание

Условия

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