Technical Solution Engineer

Ericsson

КомпанияEricsson
СтранаИндия
Графикonsite
АдресNoida, UP, IN

Описание

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About this opportunity:

Ericsson Software Defined Infrastructure (SDI) provides hardware management in Ericsson cloud infrastructure solutions. It manages all hardware (Computing, Networking & Storage) in a common pool from a single integration point with a common set of skills, tools and procedures which create operational efficiency.This hire will resolve customer service requests (CSRs), troubleshoot large-scale data center infrastructure faults, and restore system. performance.

Обязанности

To investigate, troubleshoot, deliver remedy & restorations and produce solutions to customer support tickets, CSRs (Customer Service Requests) and to work within well-defined system support guidelines.
To participate in software upgrades and updates
Should be able to use support tools for ticket handling.
To ensure customer satisfaction with the performance of installed systems by successful handling all reported technical problems.
Provide regular progress updates in the support system for each assigned support issue.
Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported
Actively engage in communication with other engineers for the purpose of knowledge sharing etc.
Escalation of support tickets to next level of competence units. If the CSR cannot be answered/solved within the time limit.
Evaluation of answers and solutions received from higher…

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Technical Solution Engineer

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