Technical Solution Engineer

Ericsson

КомпанияEricsson
СтранаИндия
Графикonsite
АдресGurugram, HR, IN

Описание

Join our Team

About this opportunity:

As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution.

Обязанности

Own and investigate complex customer-reported issues across the BOS portfolio, driving them to resolution within agreed processes and service-level commitments.
Readiness and commitment to work in a 24×7 shift environment.
Serve as a Global technical escalation point, coordinating with customers, global support teams, and design units to resolve critical issues and restore service.
Contribute to emergency handling, root-cause analysis, and preventive actions that improve product stability and service quality.
Reproduce and simulate customer issues in the test lab; help keep the lab operational and available for support and validation activities.
Install and upgrade nodes as required, following approved procedures.
Identify and automate routine support tasks and contribute to AI-based solutions that improve team efficiency and service effectiveness.
Document investigations, share technical knowledge, and collaborate across teams to strengthen support capability and continuous learning.

The skills you bring:

Relevant experience of 2-6 years.
Linux…

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Technical Solution Engineer

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