Technical Support Manager

Solidgate

КомпанияSolidgate
АдресEurope

Описание

OUR MISSION AND VISION

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We're building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the "Employer of the Year 2026" award by Forbes Ukraine.

About the Role

This Technical Support Manager role is about more than technical onboarding — it’s about helping merchants grow with Solidgate from the very first pre-sales call to scaling their payment flows. You’ll sit at the intersection of technology, product, and operations, owning the technical side of merchant integrations and shaping how businesses across the world work with payments.

WHAT YOU’LL OWN

Technical support for new merchants during onboarding, from first integration to go-live

Ongoing technical support for existing merchants across their lifecycle with Solidgate

Support for the L1 Support team on technical and integration-related topics

Participation in pre-sales calls, helping explain integration options and technical capabilities

Merchant system integration with Solidgate: hosted payment pages, payment forms, Apple Pay / Google Pay, routing…

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